At Vapmak, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.
Returns
You may return an item within 14 days of receiving your order.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You must provide proof of purchase or order confirmation.
Certain items may not be eligible for return due to hygiene or safety reasons, especially if they have been opened or used.
Non-Returnable Items
The following items cannot be returned:
Used products
Opened consumables or accessories
Products damaged due to misuse
Items returned without original packaging
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved:
Your refund will be processed within 5–10 business days.
The refund will be issued using the same payment method used for the purchase, unless otherwise agreed.
Shipping costs are non-refundable unless the return is due to an error on our side or a defective product.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us.
Return Shipping
Customers are responsible for return shipping costs, unless the product is defective or incorrectly shipped.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about returns or refunds, please contact us:
